policies and procurement.

Hello and welcome to Smart Clinic.

As part of your contract setup and procurement with us, your organisation may require some further information and documents, such as policies and insurance certificates.

You can find everything you need on this page, available for you to download as you need to.

If you require anything further, or would like the information presenting in a different format, please contact Smart Clinic for a quote or consult your service level agreement for any charges.

Vendor setup and procurement information
Document no.	Document name and link (click to open)
1	Procurement information
2	Pay-as-you-go service level agreement

Accreditations
Document no.	Document name and link (click to open)
3	Cyber Essentials certificate
4	SEQOHS Certificate
5	SEQOHS full report
6	SEQOHS 2025 renewal
7	Real Living Wage Employer Accreditation
8	Disability Confident Accreditation
9	ISO:9001 (pending certification)
10	Employee Assistance Programme Association (EAPA) (pending certification)

Policies and insurance
Document no.	Document name and link (click to open)
11	Anti-bribery and corruption policy
12	Data policy
13	Cyber Security Policy (includes disaster recovery and business continuity)
14	Modern slavery statement
15	Environmental policy
16	Safeguarding and staff policy
17	Safeguarding and risk management policy
18	Employer liability, public liability and professional indemnity / medical malpractice insurance
19	Cyber liability insurance
20	Consent policy
21	Clinical governance policy
22	Recruitment and vetting policy
23	Formal feedback policy form
24	Whistleblowing policy
25	Call recording policy
26	Equality, diversity and inclusion policy