services.
Occupational health assessments - Nurse
One of the first steps in identifying a health issue and developing a support plan is an occupational health assessment. This will be a detailed analysis of a known issue and relevant advice or suggestions including how to facilitate an earlier and more sustainable return to work.
We’ll answer any reasonable questions for employers relating to the employee’s health and fitness for work, and provide you with a useful management report.
With our online forms and booking systems, we make the referral process as seamless as possible, keeping you informed every step of the way – no paper forms, no scanning documents, and no written consent forms. We’ll also obtain consent on your behalf, and guarantee to offer appointment availability within five working days.
Cost
Pay as you go
£140
Essential OH
Included
Enhanced OH
Included
Enhanced+
Included
Employee assistance package
Not included, but available to purchase separately
Corporate wellbeing package
Not included, but available to purchase separately
Occupational health assessments - physicians
As well as our nurse led occupational health assessments, we offer appointments with occupational health physicians. Our physician appointments are perfect for employers looking for advice on a particularly complex issue, such as a member of staff likely to remain off sick for a long time or somebody taking ill health retirement.
Physician appointments follow the same format as nurse appointments. Most take place in our Smart Clinic, meaning you and your member of staff don’t have to worry about travelling long distances to see a doctor, and we’re able to offer impressive appointment availability for our service.
If you’re signed up to our enhanced+ package you’re entitled to occupational physician appointments at no extra cost. One of our senior occupational health advisors or management team will assess the individual and make the decision to escalate this to a physician if they feel necessary.
If you’re on the essential, enhanced or pay-as-you-go services, you can access one of our occupational health physicians for £400, to include a full report and up to six referral questions.
Cost
Pay as you go
£400
Essential OH
Not included, but available to purchase separately
Enhanced OH
Not included, but available to purchase separately
Employee assistance package
Not included, but available to purchase separately
Corporate wellbeing package
Not included, but available to purchase separately
Enhanced+
Included
Musculoskeletal assessments
At times, occupational health advice is needed for very specific types of conditions. If your member of staff is suffering from a condition relating to bones or muscles, this service is perfect for assessing their working capacity.
We’ll assess common conditions such as back pain, broken bones, ligament damage, repetitive motion injuries, tendinitis, tennis elbow and tension neck syndrome, considering what barriers are in place that will prevent them from carrying out their working duties, and if necessary, suggesting adaptations that can be made that would allow them to return to work sooner.
Our musculoskeletal assessments work in exactly the same way as our occupational health assessments, but the clinician involved will be an occupational physiotherapist. You’ll still be able to make a full referral using our online system, and ask us medical questions relating to the employee’s fitness to work.
Using our revolutionary new video app, we’re able to conduct our musculoskeletal assessments remotely, meaning that your staff don’t have to make lengthy uncomfortable journeies to a clinic in order to complete an assessment.
This is ideal for staff with chronic pain or mobility issues.
Cost
Pay as you go
£80
Essential OH
Not included, but available to purchase separately
Enhanced OH
Included
Enhanced+
Included
Employee assistance package
Not included, but available to purchase separately
Corporate wellbeing package
Not included, but available to purchase separately
Cognitive function assessments
Understand an employee’s way of thinking so that you can better support them at work. Suitable for any employee, including (but not limited to) those with neurodivergent traits.
The service emulates the (much more expensive) option of a workplace needs assessment provided by other organisations.
Our cognitive function assessment will evaluate those with neurodivergent traits or a neurodiversity diagnosis, helping the employer and the employee to identify ways of supporting them at work.
This service is just £290, and will be discounted by 50% if the employee doesn’t complete the screening assessment.
For more information, please visit here: Cognitive function assessments – Smart Clinic
Cost
Pay as you go
£290
Essential OH
Not included, but available to purchase separately
Enhanced OH
Not included, but available to purchase separately
Employee assistance package
Not included, but available to purchase separately
Corporate wellbeing package
Not included, but available to purchase separately
Enhanced+
Not included, but available to purchase separately
Pre-placement screenings
Before an employee begins working in their new role for your organisation, it’s important to ensure that they’re fit for the proposed role, and any health risks are addressed.
Referring an employee to us for a pre-placement screening is easy – just select the member of staff on your client area or send us their details, and we’ll do the rest.
The employee will receive a questionnaire to complete immediately, and if required we’ll them schedule them into our Smart Clinic to discuss any health concerns that may affect the member of staff’s fitness for work. Shortly after you’ll receive the fit for work certificate.
Cost
Pay as you go
£30
Essential OH
Included
Enhanced OH
Included
Enhanced+
Included
Employee assistance package
Not included, but available to purchase separately
Corporate wellbeing package
Not included, but available to purchase separately
24-hour employee assistance line
We provide an employee assistance helpline to all organisations covered by one of our packages, or as a standalone service.
It includes several ‘frontline’ services for your employees who need advice or support quickly, such as financial, legal and health advice, or emergency counselling.
As well as giving access to emergency mental health support, there is also a range of practical day-to-day advice available. You and your employees will be able to speak to a legal advisor, gain financial information and speak to health professionals for any lifestyle and wellbeing advice.
Cost
Pay as you go
N/A
Essential OH
Included (unlimited)
Enhanced OH
Included (unlimited)
Enhanced+
Included (unlimited)
Employee assistance package
Included (unlimited)
Corporate wellbeing package
Included (unlimited)
Counselling
Our specialist counselling and cognitive behavioural therapy gives your employees confidential access to a specialist therapist.
Our therapists work with employees suffering from a wide range of issues including depression, relationship problems, anxiety, stress and bereavement. We’ll help you to work through negative thought patterns or traumatic experiences by working on some coping mechanisms.
Staff can self-refer to our Smart Clinic confidentially, or can be referred by their employer or one of our advisors. If you aren’t on a package that includes counselling or CBT, you can access our therapy for just £50 per session.
Cost
Pay as you go
£75
Essential OH
Not included
Enhanced OH
Included (six sessions per employee)
Enhanced+
Included (six sessions per employee)
Employee assistance package
Included (six sessions per employee)
Corporate wellbeing package
Included (six sessions per employee)
Online CBT
We have developed a specialist online cognitive behavioural therapy (CBT) programme in conjunction with Beating the Blues.
Online CBT helps your staff to manage how they feel by demonstrating the links between their feelings and what they do, think and say.
The course consists of 8 sessions, with 3-5 modules, with an aim to complete a module every other day. However staff can manage this in their own time, and complete this at their own speed, always being able to save their progress and pickup where they’ve left off.
The programme is all online, and can be used on a smartphone, tablet or computer with a stable internet connection.
Cost
Pay as you go
£150
Essential OH
Not included
Enhanced OH
Included
Enhanced+
Included
Employee assistance package
Included
Corporate wellbeing package
Included
Anxiety management
We have a team of clinical staff specialising in helping customers to manage their anxiety.
Whether you have worries around Coronavirus that you can’t control, or you’ve suffered from anxiety in the past, our anxiety management self-referral service can help.
Our specialist practitioner will take time to understand your situation, and provide therapeutic interventions and coping mechanisms, that will ensure your anxiety doesn’t take over.
Staff can self-refer for our anxiety management service, or may be referred by one of our advisors. If you aren’t on a package that includes this service, you can access it for just £60.
Cost
Pay as you go
£75
Essential OH
Not included
Enhanced OH
Included
Employee assistance package
Included
Corporate wellbeing package
Included
Enhanced+
Included
Stress management
We’ve developed a unique course of stress management, designed as an early intervention support service for employees showing symptoms of unmanageable stress. Our specialist service will prescribe some techniques, exercises and thought patterns that will help your employees to get on top of their stress.
Staff can self-refer confidentially to our Smart Clinic, or can be referred by their employer or as a result of an assessment with one of our advisors.
If you aren’t on a package that includes stress coaching, you can access our therapy for just £50 per use.
Cost
Pay as you go
£75 per employee
Essential OH
Not included
Enhanced OH
Included
Enhanced+
Included
Employee assistance package
Included
Corporate wellbeing package
Included
Virtual GP
At the Smart Clinic we believe in speed and convenience. Absenteeism is an issue, and as an employer you want to keep staff absences as short and infrequent as possible. We also know how difficult and time consuming it can be to see a GP, which only prolongs the issue.
Our virtual GP service resolves this problem. It’s a revolutionary new way of seeing a doctor without taking time out of work or travelling long distances. With the virtual GP, every member of staff can see a doctor within 20 minutes from anywhere that has signal.
Using a smartphone, tablet or webcam enabled computer, your members of staff can book an appointment and see a doctor within minutes, without even needing to leave their place of work.
Cost
Pay as you go
N/A
Essential OH
Not included
Enhanced OH
Not included
Enhanced+
Included (unlimited)
Employee assistance package
Not included
Corporate wellbeing package
Included (unlimited)
Physiotherapy
Our team of specialist ACPOHE accredited occupational physiotherapists and nationwide network of local physiotherapists offer short term interventions and musculoskeletal evaluations for your employees.
We’re experienced in providing therapy within workplace environments and offering support and rehabilitation for specific professions. We offer remote assistance on our Smart Clinic platform, or face-to-face support at clinics all over the UK.
In addition to traditional physiotherapy, we provide detailed reports on functional movement and fitness for work based on musculoskeletal impairments. We also provide advice on display screen equipment (DSE) and ergonomic workplace assessments.
Cost
Pay as you go
£75
Essential OH
Not included
Enhanced OH
Included
Enhanced+
Included
Employee assistance package
Not included
Corporate wellbeing package
Included
Return to work questionnaires
We know the importance that our clients place on keeping in touch with members of staff whilst they’re absent. However this doesn’t end the day that your employee walks back into work.
It’s important to schedule return to work meetings between the employee and a member of HR or management. This helps to ensure the employee feels supported back into the workplace, is provided with access to any adjustments that may be appropriate, and has the opportunity to discuss any concerns.
Structuring a return to work interview can be tricky, and it is helpful to be as prepared as possible beforehand. That’s why we have developed a return to work questionnaire service that provides your employee with a link to a questionnaire that they can complete and submit to their referrer in plenty of time.
We will contact your employee on your behalf, and present the questionnaire to you in real time once it has been completed by the employee.
Cost
Pay as you go
£5
Essential OH
Not included
Enhanced OH
Not included
Enhanced+
Included
Employee assistance package
Not included
Corporate wellbeing package
Not included
Individual stress risk assessments
In this innovative new service, the Smart Clinic will use well recognised and validated mental health assessment tools to provide you with a report on an employee’s current status in relation to mental wellbeing and stress.
This service helps an employer to identify an employee’s current mental health and resilience, by providing a couple of numeric scores, with categories associated to them benchmarked against the general population.
The assessment will also help to identify any specific risk factors that can be addressed to support an employee with their levels of stress. Coupled with an optional follow-up report several months after implementing any support measures, this creates a powerful comparison tool to see if an employee’s wellbeing has improved as a result of your support, or input from the Smart Clinic.
This service can be accessed immediately, regardless of whether you currently have a package with us or not. If you would like an account setting up to access this service, please contact us today.
Cost
Pay as you go
£20
Essential OH
Not included
Enhanced OH
Not included
Enhanced+
Included
Employee assistance package
Not included
Corporate wellbeing package
Not included
Group stress risk assessments
Completing a group stress and wellbeing risk assessment is a great opportunity to understand more about your workforce and their current state of wellbeing.
This service will help you identify the risks relating to stress for your workforce, so you can help to manage these wherever possible, and implement some small changes that will help to reduce the perceptions of stress across your team.
You will be able to view and download the anonymised results directly from your client area, observing feedback and staff perceptions of their own levels of stress.
Cost
Pay as you go
£350
Essential OH
Not included
Enhanced OH
Not included
Enhanced+
Included
Employee assistance package
Not included
Corporate wellbeing package
Not included
DSE self-assessments
If your staff use display screen equipment such as laptop computers or screen-monitors, then as an employer you will need to ensure compliance with the Health and Safety (Display Screen Equipment) Regulations 1992.
Our DSE self-assessments will check that an employee’s ergonomic setup is appropriate and suitable for the role. It will cover areas of the workspace including a screen, computer mouse, keyboard, lighting, chair and desk, to ensure that the setup isn’t likely be causing or contributing to any health issues.
This service will ask the employee to complete a questionnaire, and we’ll use the responses to create a report automatically and instantly, which details risk factors and any follow-up actions that may be necessary. Because the service doesn’t involve an appointment, it is an extremely fast and convenient way to aid you in managing your employee’s ergonomic setups and aid with any risk-assessments you may need to do.
Cost
Pay as you go
£20
Essential OH
Not included
Enhanced OH
Included (unlimited)
Enhanced+
Included (unlimited)
Employee assistance package
Not included
Corporate wellbeing package
Not included
Mental health first aid
One in ten young people experience a mental health issue at one time. Amongst adults in the UK it’s responsible for 91 million lost working days, costing employers £34.9 billion every year according to Mental Health First Aid England.
Just a few simple steps could help you to dramatically reduce these figures in your organisation, whether it’s your employees, clients or students.
Our training and consultancy is here to support you to manage wellbeing proactively and minimise the impact of mental ill health on work and life. We’ll work alongside you to deliver training that complements and enhances your existing wellbeing strategy if you have one…if you don’t, we’ll get you started on that journey and guide you along the way.
Mental Health First Aid (MHFA) training courses teach people to spot the symptoms of mental health issues, offer initial help and guide a person towards support.
We don’t teach people to be therapists, but we do teach people to listen, reassure and respond in a crisis, or even potentially stop a crisis from happening.
Instead of hosting a clinician’s visit at your place of work, you can nominate a member(s) of staff to attend one of our mental health first aid training courses, and become a fully qualified mental health first aider.
Cost
Pay as you go
£500
Essential OH
Not included
Enhanced OH
Not included
Enhanced+
Included (one clinician visit)
Ill-health retirements
We offer the occupational health physician support necessary to complete an ill health retirement application.
After an initial triage or assessment with one of our occupational health advisors, if your member of staff is likely to be eligible for an ill health retirement we’ll arrange for an occupational health physician registered under the necessary pension scheme to perform an independent assessment, and complete the necessary paperwork to progress the ill health retirement.
This means we will take over any hassle involved on your behalf, and see the process through to completion.
Cost
Pay as you go
Variable
Essential OH
Variable
Enhanced OH
Variable
Enhanced+
Variable
Consultancy
Guide hourly rate for consultancy services not otherwise included in your package. This may include (but is not limited to) custom training sessions, consultancy and advice, procurement support, recruitment, clinical advice, case conferences and ill-health retirement education sessions. Please contact us to discuss requirements and for an estimate of hours.
Cost
Pay as you go
£100
Essential OH
Please ask
Enhanced OH
Please ask
Enhanced+
Please ask
