We are a progressive occupational health provider based in Northwich, Cheshire.

Taking a great pride in what we do, we place an emphasis on quality, not quantity and getting our services right. We are nurse led, with a multi-skilled approach and we have super smart technology to support everything we do.

We have grown considerably in the last couple of years with great client feedback and we are expecting to grow some more, expanding our services from the educational sector into other areas…so this is an exciting time for us. Please take some time to get to know us by perusing our website.

The role

We are looking for a self-motivated, enthusiastic Occupational Health Nurse Advisor, to work with us to support us in the delivery of our services.

For us, it is more important to find the right fit for our company, so we can accommodate a part time, or full time role and we can accommodate remote working for those with a little more experience, or office working from our lovely offices in Northwich, Cheshire. You can fix your own hours in advance, choosing a working pattern that suits you.

Qualifications (desirable)

Level 1 Nurse, NMC registration code RN1, RNA. Occupational Health Qualification (Cert, Diploma, Degree). However we would also consider nurses without the occupational health qualification who are looking to complete this in the future, or who would be interested in screening work.

Behaviours and values

We are looking for someone with energy and drive, to take a pride in their work and be responsible and accountable for our client outcomes.

Experience (desirable)

The role entails the following skills, so these are desirable. However if you do not have this experience but are keen to learn, please let us know as part of your application as we may be able to include this within the training:

• Strong case management skills
• At least 2 years’ experience in an occupational health setting
• Computer literate with practical skills, all our reports typed
• Effective organisational and time management skills
• Sound communication skills with ability to work independently within a small team

Responsibilities

We have both screening roles available for health surveillance contracts, and case management roles for absence management contracts. Dependant upon your skills and career aspirations, the role could involve either or both of these.

For case managament roles you will be undertaking occupational health and pre-placement assessment via telephone assessment or via our new video platform ‘Smart Clinic’ (www.smartclinic.com). 

Training will be provided for the video platform.

You are required to keep clear and accurate records, using our system, ensuring records are always kept confidentially and securely.

You will be asked to triage where needed with effective signposting to appropriate services.

We will expect you to contribute to the internal clinical audit process, continuously evaluating your own practice and contributing towards the practice of others.

Adherence to our KPIs always is key to our service delivery. We ask you to work cooperatively with our colleagues and clients and respect the skills, expertise and contributions of others.

To apply

We are a progressive occupational health provider based in Northwich, Cheshire.

Taking a great pride in what we do, we place an emphasis on quality, not quantity and getting our services right. We are nurse led, with a multi-skilled approach and we have super smart technology to support everything we do.

We have grown considerably in the last couple of years with great client feedback and we are expecting to grow some more, expanding our services from the educational sector into other areas and this is an exciting time for us.   Please take some time to get to know us by perusing our website.

The role

We are looking for a self-motivated, enthusiastic Occupational Health Nurse Advisor, to work with us to support us in the delivery of our services.

We can accommodate a part time, or full time role and we can also consider term time work. The post will be based at our office in Northwich, Cheshire and we may be able to accommodate remote working too. Our core hours are 9am to 5pm Monday to Friday and we can flex to accommodate an earlier or later start.

Qualifications (desirable)

Level 1 Nurse, NMC registration code RN1, RNA. Occupational Health Qualification (Cert, Diploma, Degree).

Behaviours and values

We are looking for someone with energy and drive, to take a pride in their work and be responsible and accountable for our client outcomes.

Experience (desirable)

• Strong case management skills
• At least 2 years’ experience in an occupational health setting
• Computer literate with practical skills, all our reports typed
• Effective organisational and time management skills
• Sound communication skills with ability to work independently within a small team

Responsibilities

You will be undertaking case management and pre-placement assessment via telephone assessment or via our new video platform ‘Smart Clinic’ (www.smartclinic.com). 

Training will be provided for the video platform.

You are required to keep clear and accurate records, using our system, ensuring records are always kept confidentially and securely.

You will be asked to triage where needed with effective signposting to appropriate services.

We will expect you to contribute to the internal clinical audit process, continuously evaluating your own practice and contributing towards the practice of others.

Adherence to our KPIs always is key to our service delivery. We ask you to work cooperatively with our colleagues and clients and respect the skills, expertise and contributions of others.

To apply

That’s why we have included new services into the enhanced plus package at no additional cost. Here’s a little more information on some new services you have access to:

Stress and mental wellbeing risk assessment: Management referral

Launched July 2021

This is a three-part assessment, producing scores and risk categories for your member of staff, so you have a greater insight into their current wellbeing.

This service can be used as a screening tool to determine whether you feel a referral for an occupational health assessment (or any other service) is necessary, or to help you manage any stress related risk factors within the workplace.

More information here.

See an example report here.

Watch the service intro video here.

Make a referral here.

Return to work questionnaire: Management referral

Launched April 2021

Our return-to-work questionnaire service provides your employee with a link to a questionnaire that they can complete and submit to their referrer in plenty of time.

This will produce a report which gets sent to you, providing you with a great template for your return-to-work meeting, and encourages open and honest dialogue.

More information here.

See an example report here.

Make a referral here.

Additional resources: Management

We have also been creating and collecting some additional resources that we know will be useful for you when it comes to managing staff in the education sector. There are all sorts of new additions here, from videos on managing stress, through to government policies.

Take a browse through to see if there’s anything that may be of interest to you.

Access this here.

Anxiety management: employee self-referral

Launched May 2020

This service has been around a while now, but has proved extremely popular. With levels of anxiety at an all time high, staff can refer themselves to this specialist service for support.

Our clinical team will help your staff to manage their anxieties, giving them therapy and exercises as required.

Staff can access this here.

Online cognitive behavioural therapy

Launched May 2021

Talking therapy isn’t for everyone. As an alternative we have partnered with ‘Beating The Blues’ to also offer a specialist inline cognitive behavioural therapy (CBT) programme.

This is an online programme which staff can complete in their own time. It takes approximately eight weeks, and is helpful for confidence, negative thinking, anxiety, stress, depression and other similar conditions.

Staff can access this here.

We are a progressive occupational health provider based in Northwich, Cheshire.

Taking a great pride in what we do, we place an emphasis on quality, not quantity and getting our services right. We are nurse led, with a multi-skilled approach and we have super smart technology to support everything we do.

We have grown considerably in the last couple of years with great client feedback and we are expecting to grow some more, expanding our services from the educational sector into other areas and this is an exciting time for us.   Please take some time to get to know us at www.smartclinic.com

Reports to

Operations Manager / Director

Role and responsibilities

• Welcoming new clients, ensuring that we have all necessary information to deliver our services
• Be on call to answer telephone and email queries during core office hours
• Receiving and processing all new referrals and requests
• Ensuring we have all necessary medical paperwork to provide effective services
• Confirming and booking appointments with client employees, ensuring clients and employees are kept up to date and informed always
• Ensuring the diaries of clinicians are kept up to date and managed to optimise efficiency
• Releasing clinical reports to employees and clients in line with consent requirements
• Chasing third party providers for reports and necessary information
• Making real time detailed administrative notes on the system
• Ensuring SLAs for service delivery are being met
• Producing status reports for clients and for the business
• Receiving and processing invoices, liaising with finance to help resolve client invoicing queries
• Working with other teams to develop new ideas, processes and systems
• Managing general office administrative duties such as liaising with cleaners, ordering supplies and resolving building issues

Qualifications, experience and values

We grow our team based on skills, enthusiasm, attitude and belief in the services we provide. At the Smart Clinic it’s more important that applicants have the right attitude and approach to their work than having the relevant experience. However the following skills would be convenient:

• Highly computer proficient, and familiar with Microsoft software as a minimum
• Good, helpful and clear communication with a pro-active, supportive approach
• Ability to organise yourself and others to maintain effective work flow

Salary and Benefits

The salary will be £18,000-20,000 dependent upon experience.

You will have access to the same services we provide our clients, including EAP, physiotherapy, counselling, optical care, and a virtual GP.

There is a company pension. Holiday are 20 days per annum + a duvet day and incremental with service.

To apply

To apply, please send your CV and covering letter to hr@smartclinic.com   The successful candidate will be required to undergo a DBS check.

When we’ve engaged with our clients to find out what they need help with, stress risk assessments came out as being one of the most commonly suggested services. So we’ve developed a fantastic new option to add to our ever increasing suite of support for clients. It’s called our stress and mental wellbeing risk assessment.

In summary, this is a management referral service that allows staff to complete well recognised psychological assessment tools, providing greater insight into their current mental wellbeing and perceptions of their levels of stress.

See an example report here.

This is a three-part assessment, producing scores and risk categories for your member of staff, so you have a greater insight into their current wellbeing. The first two sections will enable you to benchmark the data against the general population, and if relevant, provide you initial information on how the employee can be supported.

In the third section, your member of staff will be able to provide their feedback on what elements of their role contribute towards their levels of stress. This will provide feedback on any areas where you may be able to make adjustments to support staff wellbeing.

As this is not a clinically managed service, turnaround times are fast. In fact, they’re immediate. Your member of staff can complete the assessment as soon as you make the referral, and will be able to release the report to you there and then, meaning you have access to information as quickly as you need it.

This service can be used as a screening tool to determine whether you feel a referral for an occupational health assessment (or any other service) is necessary, or to help you manage any stress related risk factors within the workplace.

This ensures you have the tools you need to help manage and support the employee.

We’ve included this service at no extra cost for all clients on our enhanced plus package.

Not on our enhanced plus package? Not to worry. This services is still available to you for the lowly price of £20 per referral.

We look forward to welcoming more of your employees to the Smart Clinic, and hope you find our new service helpful.

It’s important to schedule return to work meetings between the employee and a member of HR or management. This helps to ensure the employee feels supported back into the workplace, is provided with access to any adjustments that may be appropriate, and has the opportunity to discuss any concerns.

Structuring a return-to-work interview can be tricky, and it is helpful to be as prepared as possible beforehand. That’s why we have developed a return-to-work questionnaire service that provides your employee with a link to a questionnaire that they can complete and submit to their referrer in plenty of time.

We will contact your employee on your behalf, and present the questionnaire to you in real time once it has been completed by the employee. This provides you with a great template for your return-to-work meeting, and encourages open and honest dialogue.

This in turn improves the chances of your employee feeling supported, and ensuring that the return to work is sustained and manageable for your employee.

This is a new service, so we’d love to hear your thoughts and feedback on whether you think this is a useful addition for your organisation. If you have any suggestions on how we could improve the service, or make it more relevant for you, please let us know and we’ll do our best to accommodate.

To see an example of how a completed questionnaire will look, please click here.

Unfortunately, at the Smart Clinic we’ve noticed an increase in the level of aggressive, rude or inappropriate behaviour towards our staff or staff at our partner organisations. Whilst we make every effort to be understanding of people’s situations and emotions, we must also protect the wellbeing of our own employees.

Occupational health is a difficult sector, and for a member of staff who has been referred to us, we understand it can be nerve-wracking.

We have a team of highly skilled, professional and wonderful individuals, who are trained to deal with difficult situations and support clients through challenging times. They’re at the heart of everything we do, however their job role shouldn’t include dealing with personal abuse or insults.

As an organisation, we’re very open with our clients, and we’re widely available to be contacted by telephone, email, via our smart phone app or via our client portal. We respond quickly, and will always be as helpful and informative as possible so as to alleviate any concerns. We would encourage our clients to take advantage of this by asking us any questions, or voicing any concerns in an appropriate manner, and our team would be delighted to assist.

Where staff feel that a conversation has become inappropriate, they have been trained to politely terminate the conversation to protect their own wellbeing. In these rare and difficult circumstances, clients will be asked to take time to consider what they would like to ask, or say to us, then submit these in writing to us. Where this is the case, please do not take offence, but please do consider the wellbeing of the individual you’re speaking with.

Where individuals are still unable to engage with us amicably, we reserve the right to cease any activity with the individual, and inform their line manager of our rationale for this.

We would like to further emphasise that we fully appreciate the difficulties, and challenges that many people are facing. We’re here to discuss these with you, and support you wherever possible. We believe that politeness and empathy with our clients shows them the respect they deserve, and we’ll always continue to demonstrate this.

We hope you understand the need to protect our staff wherever possible.

Take care

Harry  

We’re extremely proud to have been able to freeze our prices for five years in a row from 2015 to 2020, ensuring that our clients continue to receive stability and value throughout any economic fluctuations. This has meant stability during three UK general elections, an EU referendum, the Brexit transition period and more recently, the COVID-19 pandemic.

However to ensure the longevity of our company, and the continued delivery of a high quality service to our clients, the time has come for us to review our pricing structure slightly. Nevertheless, we remain confident that our prices continue to reflect exceptional value for money, and maintain our ethos of simple, transparent and fair pricing.

That’s why we remain proud to publish the pricing for our packages online, and have developed a simple web quote tool which you can use when searching for an occupational health package. We’re not aware of any of our significant competitors doing this.

Our new annual pricing structure takes effect from 1^st October 2020, and sees our essential OH package change to £20 per employee, our enhanced package to £30 per employee, our corporate wellbeing package remains at £40 per employee, and our enhanced plus package changes to £50 per employee.

Finally, in the spirit of being as open and fair as possible, we’re giving prior notice of this pricing change, so that if you’re considering a package with us, you can continue to take advantage of our existing pricing structure between now and the 1^st October 2020. So sign up with us today to secure an even more competitive price while you can!

Take care, from all the Smart Squad

Torque Motorsport race Caterhams in the Caterham Motorsport and Caterham Graduates championship. Both series are live streamed online, and you can see their progress by following the Torque Motorsport Facebook page.

We’d like to take this opportunity to wish the team at Torque all the best for an unusual, but hopefully successful season in 2020.